Contact Us

How to Reach Us

In practical terms, customers may contact hexclad about products, orders, shipping, returns, exchanges, payment, or privacy. For eligible requests, our published customer-service schedule is Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

Contact Details

In keeping with our published standards, the support email is support@hexclire.shop, and the customer-service phone number is (785) 434-2802. For customer assurance, written correspondence may be directed to 2940 North 13th Street, Kansas, Kansas 66104, United States.

Order Support

Under this standard, providing the order reference and issue details helps customer service respond accurately. Where applicable, orders may be cancelled before shipment, and post-shipment requests are handled under the Refund Policy.

Customer Contact Details

Business name: hexclad
Brand/store name: hexclad
Email: support@hexclire.shop
Phone: (785) 434-2802
Physical and return address: 2940 North 13th Street, Kansas, Kansas 66104, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)