Payment Policy

About Credit/Debit Card

Consistent with these terms, customers may pay with Visa, Mastercard, Maestro, American Express, JCB, Diners Club, or Discover. As a service commitment, the specific options available for a transaction are displayed securely during checkout.

Currency and Authorization

For eligible requests, all product prices, shipping charges, discounts, and order totals are stated and settled in USD. As part of this policy, banks and processors may perform authorization, address, or fraud checks before approving a payment.

Security and Failed Payments

In practical terms, sensitive card data is processed by approved payment services used at checkout. Where applicable, orders remain unconfirmed when authorization fails, and the customer may need to correct information or consult the card issuer.

Tax and Refund Treatment

For clarity, taxes are collected when required by applicable law; this policy does not promise universal tax-free treatment. In keeping with our published standards, a refund approved under the Refund Policy is sent to the original payment method within 5–10 business days.

Customer Contact Details

Business name: hexclad
Brand/store name: hexclad
Phone: (785) 434-2802
Physical and return address: 2940 North 13th Street, Kansas, Kansas 66104, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: support@hexclire.shop