Shipping Policy

Shipping Coverage

For a straightforward customer experience, hexclad ships orders only to valid addresses within the United States. Under this standard, every U.S. order receives free standard shipping under this policy.

Order Timeline

As a service commitment, orders are normally processed within 1–2 business days before dispatch. Where applicable, after dispatch, standard transit normally takes 4–6 business days.

Tracking Information

To keep expectations transparent, customers receive shipment tracking details after dispatch. For clarity, delivery estimates can be affected by carrier operations, weather, incorrect addresses, or events beyond reasonable control.

Customer Responsibilities

To keep expectations transparent, please confirm the delivery address at checkout and notify customer service quickly about a possible error. As a service commitment, cancellation is available before shipment; after dispatch, the Refund Policy controls return requests.

Customer Contact Details

Business name: hexclad
Brand/store name: hexclad
Email: support@hexclire.shop
Phone: (785) 434-2802
Physical and return address: 2940 North 13th Street, Kansas, Kansas 66104, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)