Refund Policy

Returns and Exchanges

Where applicable, hexclad accepts eligible no-reason returns requested within 30 days after delivery and also supports exchanges. For eligible requests, return eligibility is assessed from the product condition, included parts, and purchase record.

Approved Return Costs

Where applicable, for an approved no-reason return or exchange, return shipping is paid by the merchant. For eligible requests, if the order arrives damaged, has a defect, contains an incorrect item, or is missing an item, the merchant remains responsible for return shipping.

How Resolution Works

Under this standard, a return must be authorized through customer service before it is shipped to the return location. Where applicable, after approval and inspection, the refund is returned to the original payment method within 5–10 business days.

Limited Categories

For clarity, we cannot accept a convenience return for customized goods, clearance or Final Sale items, gift cards, or opened intimate or hygiene-sensitive goods. As a service commitment, these exclusions do not limit consumer rights for damaged, defective, incorrect, or missing goods.

Cancellations and Return Location

For a straightforward customer experience, contact us promptly to cancel before shipment; once shipped, the Refund Policy governs the request. Under this standard, the default authorized return address is 2940 North 13th Street, Kansas, Kansas 66104, United States unless customer service provides another store-approved location.

Customer Contact Details

Business name: hexclad
Brand/store name: hexclad
Physical and return address: 2940 North 13th Street, Kansas, Kansas 66104, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: support@hexclire.shop
Phone: (785) 434-2802